Store manager per caffetteria informale

DISAPPOINTED. I ordered the drink with topping of Caramel Sauce by a lovely lady. And the drink came out without any trace of the topping. So I check with the guy ( with the beard n dark skin), he replied there is syrup inside already , I told him I ordered Sauce , so can he add it into my drink? . He replied if so I need to pay extra money for the sauce that I already paid as shown in the bill????. Otherwise he will redo my drink from Zero. With the Attitude n logic, ofc I want my drink to remake.
With the new drink, i barely can spot the sauce that I paid. I never have this kind of problem with other bartender from Starbucks across Italy🥲😭😅😅😅.  I love the old staff of Starbucks in Walther Park, they even know my name since I'm regular customer 😭😭😭😭.
P/s: I like the lady in blonde took my order though.

You can’t mess up with Starbucks, coffee, however, they were super short staffed two people for the entire place. They took us over 20 minutes to get three coffees.

Very bad service and taste . They forget our order. We had to remind them . Although we reminded them , their attitude was bad like its our fault. We waited so long to get our order. Unless we ask first it we wouldn’t get it . Also the taste tastes so bad its not like any other starbucks branch.

I am writing to formally complain about the appalling service I experienced at your shop today.
I placed my order **30 minutes before my train departure**, which should have been more than enough time.
There were **four staff members** present, yet only one was making drinks while the others were idling. To make matters worse, the orders were not processed in sequence.
**Two teams who ordered after me received their drinks first.** Due to this ridiculous delay and lack of organization,
**I had to leave without my drink to catch my train and wasn't even given a refund.**
As a traveler, I have now lost both my money and the product I paid for. I demand an immediate refund for my unfulfilled order. Please let me know the process for this compensation right away. I do not intend to let this slide."

Staff is slow than slow. They where not even able to process the orders in the right order. When they processed the orders of people arrived later than me after a 20 minutes wait Ieft without picking up my paid coffee. If that‘s the service quality Starbuck‘s stands for then they can close their store immediately.

Lavora conStarbucks - Bolzano

Bolzano

Starbucks - WaltherPark, Via Dr. Julius Perathoner, Bolzano, BZ, Italia

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3/5

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Store manager per caffetteria informale

Starbucks - Bolzano

Starbucks - WaltherPark, Via Dr. Julius Perathoner, Bolzano, BZ, Italia

Store manager

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