Banconista per gelateria cioccolateria

Il Made In Italy, la tradizione artigianale piemontese e la qualità delle materie prime vengono celebrate attraverso un'ampia offerta di deliziosi gusti gelato e di goloso cioccolato. 

I ordered a medium ice cream cup with 3 flavours: cremino (cocoa and hazelnut), pistachio and mascarpone with caramelised figs. I also tried monte bianco (mascarpone, chestnut, cocoa and crunchy meringue). They were all really good, specially cremino. It’s a pity that they don’t have tables to eat it there.

It is Venchi! You get the same high quality gelato anywhere you go. I have tried it in Rome, Milan, London, and now Florence. Same exact high quality you expect. Very creamy and delicious. Price is reasonable. Guaranteed to please your tastebuds! Definitely recommend to stop by in the middle of your shopping day to enjoy a treat while in Florence

Great experience at Venchi.
Ali and Angy were very friendly and patient, helped me choose chocolates and explained everything clearly.
The service felt sincere and professional. I really enjoyed shopping here and would gladly come back.

I recently visited this shop and was thoroughly impressed by the quality and variety of their offerings—the gelato, chocolates, and crepes are all top-tier. In terms of flavor, the pistachio and hazelnut gelatos were the standouts, featuring a perfect consistency and authentic taste.

However, the experience was a tale of two very different service standards.

On one hand, I want to highlight the Romanian gentleman (wearing glasses) who served us. He was the definition of a professional—polite, helpful, and incredibly welcoming. It was purely because of his hospitality that I decided to proceed with a large purchase for my entire group.

On the other hand, my experience with Yuri was quite disappointing. When I asked to taste a flavor, I was told I had to pay first before being allowed a sample. This "payment-first" approach felt remarkably rude and is counter-intuitive to a luxury dessert experience. Regardless of how good the product is, a "customer-first" attitude is essential. If it weren’t for the kindness of the first staff member, Yuri’s dismissive attitude would have resulted in us walking out.

I highly recommend the products here, but I would urge management to focus on hospitality training for certain team members. A great product can be easily overshadowed by a poor first impression.

This is a very popular gelato and candy shop… The first time we walked by it, the line was outside and down the street.  We came by the next day and it was barely outside, so we waited in line to give it a try.  Their gelato and sorbet selection is excellent!  Service was actually very nice too.  Flavor from the gelato was incredible!  I loved their dark chocolate gelato!  Definitely worth stopping in… if the line is reasonable.

Lavora conVenchi - Firenze

Firenze

Venchi Cioccolato & Gelato, Firenze Piazza del Mercato Nuovo, Porcellino, Ponte Vecchio, Via Calimaruzza, Firenze, FI, Italia

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4.8/5

(9007 recensioni)

Il Made In Italy, la tradizione artigianale piemontese e la qualità delle materie prime vengono celebrate attraverso un'ampia offerta di deliziosi gusti gelato e di goloso cioccolato.

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Banconista per gelateria cioccolateria

Venchi - Firenze

Venchi Cioccolato & Gelato, Firenze Piazza del Mercato Nuovo, Porcellino, Ponte Vecchio, Via Calimaruzza, Firenze, FI, Italia

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