L'Up Hotel è un hotel a tre stelle situato in via Cesare Rosaroll 6, in posizione strategica, a cavallo tra il quartiere della stazione ferroviaria Napoli Centrale-Piazza Garibaldi ed il Centro Storico Di Napoli, completamente ristrutturato nel 2019. 


Horrible, horrible, horrible.  I almost never leave reviews, positive or negative.  But this was such a uniquely bad experience that I have to leave a review.  For context, I booked with booking.com and they warned that to avoid scams you should never, ever send your passport info via Whatsapp or similar.  We got there before check in times were over, but there's nobody at the front desk.  I managed to find their number on their Google Maps listing and called up.  They said they wanted to switch the conversation to Whatsapp.  I said ok but explicitly said I'm not sending passport info via Whatsapp, you're not going to ask me to do that are you?  They promptly sent a payment link in the Whatsapp conversation that didn't go through booking.com, which looked fishy but I still went through with it.  After that they wanted me to go to another non-booking.com site to put in my passport info.  Also super fishy but I was going to check it out and see if it was legit.  But the link flat out didn't work, so I couldn't even try.  Tried to offer showing the passports in person at the hotel that night or in the morning, but they wouldn't do it.  Then they wanted passports through Whatsapp which I already told them up front, before we paid via the payment link, that I wasn't going to do that.  Then they refused us entry to the hotel, AND refused to refund our money.  By the time we'd gone back and forth on this, it's late and we can't find a replacement hotel anywhere, so by about 3am we gave up and I'm now going to sleep on the side of the road with my 4 kids in the car in, let's be honest, not one of Italy's finest cities.  Anyway so these guys' booking.com listing AND their phone number on Google Maps are either both hijacked by a scammer (this is apparently a common scam these days), OR they're not a scammer but they're acting so exactly like one that I can't tell the difference.  Either way, horrible experience.  I wish I could give negative stars.

You are a good and kind guest until the price of the accommodation is deducted from your card. (They warned you about paying the tourist tax every day in a Whatsapp message. ) After that, booking.com and the accommodation manager completely ignore your reported problem. The accommodation was paid for with breakfast when booking. Based on the photos on booking.com, a restaurant breakfast was promised (coffee, pastries, juice, cheese, salami...) with a roof terrace. Well, none of this is true here. The restaurant and the roof terrace were closed the whole time, there was no staff, only a student at the reception who knows nothing. The so-called breakfast prepared in the room is a pitiful thing. Booking.com forwarded my complaint to the accommodation owner, who replied that this is what you get for 6 euros. I don't know where he got this from, I can't interpret it. No attempt to solve the problem or ask for forgiveness. This is not what the payment was for. In addition, the accommodation is extremely noisy. 20 degrees during the day, the radiator is hot. The hot water in the bathroom barely flows. The only positive thing is the daily cleaning. Everyone should avoid this accommodation!!!

No one available at reception despite a sign giving opening times.
No hot water for two days. Shower head off the wall and once fixed, not working. Wash hand basin with water stopper. Very arrogantly been told if I didn't like it I should have left the day I arrived. If I did that I would have lost my money.
Breakfast NOt onsite, few hundred meters away in a local bar

We spent 3 nights. And it was a super nice experience: the room was large and very clean with nice view, but the staff was the best: we arrived b4 the check in time and the manager took in our luggage for free, so that we could go explore the city  and have lunch. We found our luggage in our room after the check in. Stefano, the manager was super helpful and kind and has the sweetest dog ❤️ 😍 💖 ❣️ 💕 💘 ❤️

I have been solo travelling for 11 years, and I wish I could give this hotel 0 stars. Absolutely disgusting and one of the worst hotels I have ever been to, and not to mention the staff. Very disturbed by the way the situation was handled by the "manager." Unfortunately, I didn't go to the police out of fear; I have screenshots and evidence. I would say 100% avoid this place unless you want unwanted contact or fingers up in your private parts. You read that correctly: one of the male managers, I don't know his name, will insert his two fingers inside, and he also knows the code number to your room. You will be shocked and scared. The manager called Carly does not care, and she would not even make a phone call to prove that it was her over the phone and not the other guy when I was scared. I don't know his name, but he is 39 years old, married, with 2 girls and 1 boy. He's very tall and has a stomach sticking out like he's about to give birth. Absolutely the shock of my life. Even Turkey was safe for me as a solo traveller!

Lavora conUp Hotel

Napoli

Via Cesare Rosaroll, 6, 80139 Napoli NA, Italy

Chi siamo

2.9/5

(136 recensioni)

L'Up Hotel è un hotel a tre stelle situato in via Cesare Rosaroll 6, in posizione strategica, a cavallo tra il quartiere della stazione ferroviaria Napoli Centrale-Piazza Garibaldi ed il Centro Storico Di Napoli, completamente ristrutturato nel 2019.

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