Boutique hotel 4 stelle situato sull’isola di Sant’Elena, a Venezia. Dispone di 75 camere e di un ristorante interno. L’hotel si trova in una zona tranquilla vicino alle principali attrazioni della città.

We loved our stay here! From the moment we arrived, we received such a warm welcome. The staff were friendly and professional throughout our stay. Our room was exactly as described: spacious, with a beautiful bathroom, and everything was spotlessly clean and well maintained.

We particularly loved the hotel's location in the quieter part of Venice. It was lovely to come back to a peaceful area after a day out, while the water taxi makes it very easy to reach the busier parts of the city and other places.

The breakfast was very extensive, with something for everyone and the breakfast staff were very friendly and attentive, and the staff at the bar were lovely too.

We stayed here for 3 nights in April before heading out on our cruise, and we absolutely loved this hotel. It’s located just outside the main city center of Venice, which made it the perfect peaceful retreat. The 20-minute walk into the heart of the city is not only easy but incredibly beautiful—especially along the water.

The neighborhood is quiet and charming, making it ideal for a restful night’s sleep. It’s also just a 2-minute walk to the Sant’Elena water taxi stop, which makes getting around Venice very convenient if you prefer not to walk.

The hotel restaurant was wonderful, and the breakfast each morning was fantastic with a large variety of options to choose from. Our room was spacious by European standards, with tall ceilings, large windows, and a lovely view of the courtyard.

The staff were warm, friendly, and very accommodating throughout our stay. We would absolutely stay here again and highly recommend it to anyone looking for a quieter, more relaxed area while still being close to everything Venice has to offer.

Stood here in September 2024. I wrote a review around that time but unfortunately cannot track it for some reason so I am totally being adamant about leaving a review to warn other people. My husband and I stood in the suite which is located at the highest floor. It has two levels inside the unit and access to a private patio. Most of the time we were there, except for one day, we left a “do not disturb” sign because there was nothing to really clean. Ironically, the one day we left the sign off my husband’s iPad was robbed right from the room. Unfortunately, he had to bring it with him due to work commitments. The whole experience was shady from the time we left and returned that day. For example, there were no security cameras at this part of hotel..and you would think there would be especially in an area that is less frequented and secluded. During the time of our stay, there was a lot of curiosity by the staff as to where and when we were leaving. These are typically understood to be normal questions but in retrospect the people we were talking to were questionable type of people and seemed to be very close with one another. The day the iPad was stolen we were leaving for the day which is expected for all tourists to do, we noticed an Italian male trailing behind. Put two and two together, it’s one of the oldest scams in the book. The hotel employee monitors the guest who then alerts the thefts as to when the guests are heading towards the main areas of Venice and the thefts then start tracking the guests so they can go to work. This hotel is the perfect hotel for thefts because it is off the beaten path and you will find yourself walking across a secluded park and continue on for hours in order to explore Venice. Once you leave you will be away from your room for the majority of the day. When we questioned the hotel about the theft we were met with absolute contempt. They basically made it appear and sound as if we did something wrong. Questions like did you put it in a safe?….when they know nothing that size fits in their tiny safes and did we have the “do not disturb” sign on?……why on earth does that matter? It is apparent at this point that it could only have been a cleaning person/someone with a key so we asked if we could find out who the cleaning person was and they said it is not their responsibility and against their policy to discuss what the cleaning people do and the right thing to do is report it to the police and basically be more careful with our belongings. Totally unacceptable and unbelievable! At that exact time my husband and I caught a glimpse of a cleaning person who was obviously paying attention to our conversation and acted like they weren’t when we looked in their direction. What a creepy, degrading, classless feeling to have in what was presumed to be a posh hotel. Thank goodness this wasn’t the only place in Italy my husband and I had on our itinerary otherwise we would have been miserable. We ended up making the best of the trip and really dealing with IHG when we returned because they absolutely offered nothing while we were at the hotel to straighten it out. After multiple communication requests with IHG corporate finally someone from management got involved and offered us IHG points for the trouble. Of course it would never equal to what we experienced and our losses. Do not trust this place!!

We were a party of six who stayed at the Indigo Hotel whilst attending the  Biennale  2026 exhibition. Everyone was in agreement that this is an exceptional hotel, in a perfect location, with brilliant staff at every level.
This was our second visit and its safe to say we will be back.
Thank you to all of the team members for delivering a great experience.

We had the misfortune of having to deal with the most rude, arrogant and aggressive receptionist we have ever experienced. She signle handedly ruined our entire stay. Her name is Costanza.
It was my wives 40th Birthday and not once was my wife even acknowledged the entire stay. Not by one memeber of staff. Not a single word, not one Happy Birthday. Is it a conincidence she is Thai? It didn't seem so. We had booked a sunset cruise, with Prosecco for 8pm. At 7.50pm we were in the lobby. Costanza was on her phone. She is always staring at her phone. I chased the Prosecco 4 times. By 8.10pm I was getting concerned. Costanza wasn't, she was still staring at her phone. Finally she sorted it out but gave us wine glasses. She then angrily asked us if we wanted an ice bucket. We said yes so it was brought out. I asked if we could swap the wine glasses for flutes and was looked at with disgust. I guess the Prosecco choice and not Champagne wasn't good enough for flutes in her opinion. She ridiculed us in Italian with the barman and didnt think I understood. I did. I then asked if we must carry all our own stuff to the boat and she just tutted and pointed to the door and said 'turn right'. Dispicable.
Everything we asked Costanza seemed like a hassle. She didn't even bother to fake it, she made clear she could not handle her job or be polite.
We would never stay there again and only recommend the delicious breakfast. The service otherwise is abysmal.
Also on the final morning or our stay, before check out time, a man knocked on the door and immediately let himself into the room. I was half naked amd my wife was fully naked. Luckily she had just walked into the bathroom so didn't see her, but who knocks, doesn't wait more than 1 second and open the door and walk in? Well in 48 years of travelling this is the first time it has happened. I asked the man why he had opened the door when I was wrapping a towel around me to open it and he just said sorry whilst staring at me. Very weird, totally unacceptable. Never again and we are gutted as it was my wives 40th Birthday and no one in this hotel even acknowledged her existance and no one wished her a Happy Birthday. A disgrace.

Lavora conHotel Indigo Venice - Sant'Elena by IHG

Venezia

Sant'Elena, VE, Italy

Chi siamo

4.6/5

(1051 recensioni)

Boutique hotel 4 stelle situato sull’isola di Sant’Elena, a Venezia. Dispone di 75 camere e di un ristorante interno. L’hotel si trova in una zona tranquilla vicino alle principali attrazioni della città.

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